Seasonal Lift Operations Lead — Safety & Guest Experience

Marquette Mountain Resort; Marquette (MI); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Medical PPO/HDHP options

FSA

HSA with company match

Dental Insurance

Vision Insurance

Accident & Critical Illness Insurance

Group Term Life Insurance

Short and Long-Term Disability

401(k) Retirement Plan with company 5%

Uniforms provided

Training: In-House, Instructor-Led, or

Employee Assistance Program (EAP)

Wellness incentives

Paid time off and holidays

Holidays and peak period pay

Job summary

Marquette Mountain Resort seeks a Lift Operator Lead to assist the lift operations supervisor in safely transporting guests uphill and coordinating daily lift operations with a team of operators. The role requires supervisory leadership, impeccable safety standards, and strong guest service orientation.

You will collaborate with lift maintenance, snowsports, tickets & rental, ski patrol, HR, marketing, and recreation to ensure smooth operations, timely updates, and adherence to resort policies

Qualifications

• High school diploma or GED equivalent.
• Must be an avid mountain biker with the ability to ride rugged terrain and perform manual labor in all weather conditions.
• Experience in mountain bike or ski area industry preferred.
• Experience in trail building and mini excavator operation is greatly preferred.
• Experience with basic carpentry and structural integrity preferred.
• Experience in the outdoor recreation industry preferred.
• Certifications with chainsaw and heavy machinery operation preferred.
• Understanding of tools, machines and the ability to diagnose and repair equipment preferred.
• College degree in outdoor recreation, ski area management or related field preferred.
• Valid driver’s license required.

Responsibilities

• Assist lift operations supervisor with planning, supervision and coordination of daily lift operations, supervising lift operators.
• Monitor Lift Operators for quality customer service and professional behavior.
• Inspect lift operations and monitor weather and surroundings for safety.
• Oversee daily openings/closings, ramp preparation, and mazing.
• Complete daily lift logs, incident reports and other required documentation.
• Coordinate with Lift Maintenance to escalate maintenance issues.
• Provide superior, interactive service to guests and meet department goals.
• Greet guests, be the primary contact, and communicate resort operations updates.
• Support continuous improvement activities and assist in new projects.
• Maintain familiarity with policies and train on-hill management and safety.
• Provide real-time guidance and coaching to Lift Operators during live operations.
• Implement emergency procedures and safety training, and maintain safety in the workplace.
• Identify hazards, report them, and assist in evacuations if needed.
• Serve as MOD occasionally for end-of-day operations and security.
• Performs other duties, including holiday/peak availability and weekend shifts.

Skills

Supervisory leadership

Customer service

Communication

Safety awareness

Education

High school diploma or GED

College degree in outdoor recreation, ski area management or related field preferred

Tools

Snow removal equipment

Snowmobile

Job description

Marquette Mountain Resort seeks a Lift Operator Lead to assist the lift operations supervisor in safely transporting guests uphill and coordinating daily lift operations with a team of operators. The role requires supervisory leadership, impeccable safety standards, and strong guest service orientation.

You will collaborate with lift maintenance, snowsports, tickets & rental, ski patrol, HR, marketing, and recreation to ensure smooth operations, timely updates, and adherence to resort policies