Lifestyle Leasing & Sales Concierge

Cortland; Birmingham (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Cortland in Birmingham, AL is seeking a Leasing & Sales Consultant to drive occupancy and revenue at the community by selling a lifestyle and delivering a concierge-level experience. You will manage the sales pipeline, follow up with prospects, and convert leads into residents while upholding Cortland’s premium brand standards.

Ideal candidates have 6+ months of sales or customer-facing experience, are coachable, organized, and comfortable using CRM tools to track interactions and measure

Qualifications

• 6+ months of sales, customer-facing, or performance-driven experience preferred.
• Strong desire to succeed in a goal-oriented, fast-paced sales environment.
• Confident, persuasive, and people-focused with a natural ability to build rapport.

Responsibilities

• Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.
• Actively manage your sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.
• Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.
• Keep CRM records accurate and up to date for all potential resident interactions.
• Monitor and report on lead activity, conversion metrics, and pipeline health.
• Stay organized and disciplined to ensure timely follow-up and consistent engagement.
• Guide potential residents through the leasing process with confidence and care, making it simple and enjoyable.
• Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
• Build lasting relationships that inspire loyalty and referrals through exceptional service.
• Represent the community as an ambassador, showcasing not just homes but a lifestyle of comfort and premium living.
• Handle objections gracefully, turning challenges into opportunities.
• Establish, manage, and maintain marketing programs and social media presence to attract and retain residents.
• Plan and execute resident events and engagement programs that strengthen community ties.
• Respond to coaching and feedback with agility; implement best practices promptly.
• Adapt sales approach based on market conditions, prospect needs, and leadership guidance.
• Maintain integrity, accountability, and reliability in all aspects of performance.
• Maintain a polished, approachable presence that reflects our premium brand standards in every interaction.

Skills

sales experience

customer-facing

CRM proficiency

communication

goal oriented

Tools

CRM systems

Job description

Cortland in Birmingham, AL is seeking a Leasing & Sales Consultant to drive occupancy and revenue at the community by selling a lifestyle and delivering a concierge-level experience. You will manage the sales pipeline, follow up with prospects, and convert leads into residents while upholding Cortland’s premium brand standards.

Ideal candidates have 6+ months of sales or customer-facing experience, are coachable, organized, and comfortable using CRM tools to track interactions and measure