LifeSpa Guest Concierge & Appointments Specialist

Life Time Inc.; Columbia (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Product discounts

401(k) retirement plan

Training and professional development

Paid time off

Paid sick leave

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator in the Columbia, MD area to handle the telephone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role also supports the Department Head with filing and office tasks as needed.

The position involves converting LifeSpa inquiries into appointments, explaining products and services, and scheduling follow-ups while adhering to safety guidelines.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to perform basic calculations (discounts, interest, commissions).

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and assist members professionally.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products and services to guests and assess needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and scheduling tasks.
• Follow safety rules and use required safety devices.

Skills

Customer service

Microsoft Office

Excel

PowerPoint

Outlook

Numerical calculations

Education

High School Diploma or GED

Job description

Life Time Inc. is seeking a LifeSpa Coordinator in the Columbia, MD area to handle the telephone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role also supports the Department Head with filing and office tasks as needed.

The position involves converting LifeSpa inquiries into appointments, explaining products and services, and scheduling follow-ups while adhering to safety guidelines.