Spa Front Desk Concierge & Appointment Coordinator

Life Time; Friendswood (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time in Friendswood seeks a LifeSpa Coordinator to manage the telephone system, greet callers, and direct them to the right personnel, while supporting the Department Head with filing and office tasks with a cheerful approach.

The role includes explaining Life Spa products and services, assisting guests in selecting treatments, and scheduling appointments with potential upgrades, all while adhering to safety guidelines and using Microsoft Office tools.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Proficient with Microsoft Office (Excel, PowerPoint, Outlook).
• Ability to calculate figures such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming calls to greet, schedule appointments, and assist members professionally.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services, and treatments to guests and help determine needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and related scheduling communications.
• Follow safety devices and company safety rules.

Skills

Customer service

Math

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Life Time in Friendswood seeks a LifeSpa Coordinator to manage the telephone system, greet callers, and direct them to the right personnel, while supporting the Department Head with filing and office tasks with a cheerful approach.

The role includes explaining Life Spa products and services, assisting guests in selecting treatments, and scheduling appointments with potential upgrades, all while adhering to safety guidelines and using Microsoft Office tools.