LifeSpa Concierge & Appointment Specialist

Life Time Inc.; Boca Raton (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to handle incoming calls, schedule appointments, and assist the Department Head with office duties.

The role requires a positive, customer-focused attitude and the ability to guide guests to Life Spa products and services. Qualifications include a High School Diploma or GED, 1 year of customer service experience, CPR/AED certification within 30 days, and proficiency with Microsoft Office applications.

Qualifications

• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to handle incoming calls, schedule appointments, and assist the Department Head with office duties.

The role requires a positive, customer-focused attitude and the ability to guide guests to Life Spa products and services. Qualifications include a High School Diploma or GED, 1 year of customer service experience, CPR/AED certification within 30 days, and proficiency with Microsoft Office applications.