Front Desk & Guest Services Coordinator - Spa

Life Time Inc.; Burr Ridge (IL); On-site; USD 21,008 - 25,141; Full time

Benefits offered by this job

Fully subsidized membership

401(k) matching

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator who answers calls, schedules appointments, and assists members with LifeSpa services.

The role involves explaining Life Spa products and advising guests on their needs, with a focus on upgrading services and ensuring accurate appointment scheduling. The position requires a high school diploma or GED, 1 year of customer service experience, CPR/AED within 30 days, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficiency with Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Skills

Customer service

Office administration

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator who answers calls, schedules appointments, and assists members with LifeSpa services.

The role involves explaining Life Spa products and advising guests on their needs, with a focus on upgrading services and ensuring accurate appointment scheduling. The position requires a high school diploma or GED, 1 year of customer service experience, CPR/AED within 30 days, and proficiency with Microsoft Office.