Lifelong Learning & Records Support Specialist

Talladega College; Talladega (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

A higher education institution in Talladega seeks a Lifelong Learning & Records Support Specialist to provide academic advising and administrative support. The role involves managing office operations, maintaining student records, and collaborating with departments to enhance services to students. The ideal candidate holds a Bachelor’s degree and has 2–5 years of experience in higher education. This full-time position emphasizes excellent communication, organizational skills, and proficiency in software tools.

Qualifications

• Bachelor’s degree from an accredited institution.
• 2–5 years of experience in higher education or related roles.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Provide academic advising and degree planning for students.
• Manage daily office operations including communication and inquiries.
• Assist with clerical duties like filing, data entry, and document preparation.

Skills

Organizational skills

Written and verbal communication skills

Customer service excellence

Proficiency in Microsoft Office

Experience with Student Information Systems

Education

Bachelor’s degree

Tools

Google Workspace

Zoom

DocuSign

Job description

Lifelong Learning & Records Support Specialist

Department: School of Lifelong Learning / Office of the Registrar

Type: Full Time

Contact Name: Talladega College Office of Human Resources

Reports To: Director, FastTrack Accelerated Degree & Prison Education Program; Assistant Registrar/Registrar

FLSA Status: To be determined by HR

Employment Type: Full‑time

Education Requirement: Bachelor’s degree

Experience Requirement: 2–5 years in higher education

Position Summary

The Lifelong Learning & Records Support Specialist is responsible for providing comprehensive academic advising, administrative support, and records management for the School of Lifelong Learning (70%) and administrative/clerical support for the Office of the Registrar (30%). The position ensures efficient office operations, accurate record keeping, and high‑quality service to students, faculty, and staff.

Essential Duties and Responsibilities

A. School of Lifelong Learning (70%)

Academic Advising & Student Success

• Provide proactive academic advising and degree planning for Lifelong Learning students.
• Monitor student progress and implement early interventions to support persistence.
• Maintain accurate advising documentation and communication records.

Administrative & Operational Management

• Manage daily office operations, including phones, inquiries, and shared inbox communication.
• Maintain confidential student and faculty files (electronic and physical).
• Process enrollment verifications, withdrawals, transfer evaluations, and academic petitions.
• Assist with internal reporting related to enrollment, persistence, and program outcomes.
• Collaborate with Admissions, Financial Aid, and Registrar to streamline enrollment processes.
• Assist with development and distribution of marketing and recruitment materials.

B. Registrar’s Office Administrative Support (30%)

Clerical & Records Support

• Perform clerical duties including filing, data entry, copying, scanning, and document preparation.
• Process enrollment verification letters, reports, and other Registrar‑requested documents.
• Maintain and organize student records in compliance with FERPA.

Office Coordination

• Sort and distribute mail; maintain office supply inventory.
• Coordinate meetings, prepare agendas, and assist with travel arrangements.
• Manage student assistants and scheduling to ensure adequate office coverage.
• Assist with vendor communications under supervision.
• Perform additional duties as assigned by the Assistant Registrar and/or Registrar.

Required Qualifications

• Bachelor’s degree from an accredited institution
• 2–5 years of experience in academic advising, student services, registrar operations, or related higher education roles
• Strong organizational skills and ability to manage multiple detailed tasks
• Excellent written and verbal communication skills
• Demonstrated professionalism, confidentiality, and customer service excellence
• Proficiency in Microsoft Office, Google Workspace, Zoom, DocuSign, and willingness to learn additional software
• Ability to type at least 40 wpm
• Experience with Student Information Systems preferred

TALLADEGA COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER