Administrative Support Assistant, Registrar's Office

University of West Alabama (UWA); Livingston (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

The University of West Alabama is seeking an organized Registrar's Office Administrator to support daily operations and student services on campus. You will handle transcript requests, student registrations, and enrollment verifications, while maintaining accurate records and providing excellent service.

Ideal candidates hold a Bachelor's degree (Master's preferred) with at least two years of office experience and proficiency with Ellucian Colleague SIS.

Qualifications

• Bachelor's degree from an accredited institution.
• Master's degree (or higher) preferred from an accredited college or university.
• Minimum of two years of office-related experience.
• Experience with Ellucian Colleague or a similar SIS.

Responsibilities

• Maintain the office and perform administrative duties, including answering and directing calls and email.
• Serve as the first point of contact for students, faculty, staff, and community members.
• Process transcript requests and register students.
• Process drop/add forms and enrollment verifications.
• Enter holds, change of major, and name/address changes; supervise student workers.
• Train staff and support cross-departmental tasks in Registrar's Office.

Skills

Communication

Organization

Problem Solving

Ellucian Colleague SIS

Education

Bachelor's degree

Master's degree

Tools

Ellucian Colleague SIS

Job description

University of West Alabama: Academic Affairs: Registrar's Office

Location

University of West Alabama

Open Date

Sep 01, 2026

Description

Essential Duties and Responsibilities

• Maintain the office and perform administrative duties, including answering and directing phone calls, monitoring the Registrar's Department email, ordering and maintaining office supplies and materials (including transcript paper), and supporting the day-to-day operations of the department.
• Serve as the first point of contact for students, faculty, staff, and community members.
• Process transcript requests.
• Register students.
• Process drop and add forms.
• Process enrollment verifications and in-school deferments.
• Enter AIC holds.
• Process name and address changes.
• Manage the change of major process.
• Train and supervise student workers.
• Process the Apostille documents for international students.
• Maintain a continual knowledge of all degrees offered and the course requirements for each program.
• Other duties as determined by the Registrar.

Cross-Departmental Duties

• Assist with the entry of the Master Class Schedule.
• Assist with the residency reclassification process.
• Assist in marking student's deceased in the system.
• Other duties determined by the Registrar.

FLSA: Non-Exempt

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of two (2) years of experience in office-related work.
• Excellent communication, organizational, and problem-solving skills.
• Master's degree (or higher) from an accredited college or university.
• Experience with Ellucian Colleague or a similar student information system (SIS).

Before hiring, the final candidate(s) must successfully pass a pre-employment background investigation, including information obtained from social media and other internet sources.

The University of West Alabama does not discriminate on the basis of race, religion, hearing status, personal appearance, color, sex, pregnancy, political affiliation, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability (including perceived disability), age, marital status, sexual orientation, gender identity, gender expression, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state, or federal law, including protections for those opposing discrimination or participating in any grievance process on campus, with the Equal Employment Opportunity Commission, or other human rights agencies.