Administrative Assistant – Office of the Registrar

Talladega College; Talladega (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Talladega College is seeking an Administrative Assistant for the Office of the Registrar. In this role, you will be the primary front-line representative, managing records, providing customer service, and ensuring compliance with FERPA regulations.

The ideal candidate should have an Associate degree and 1–3 years of relevant experience. Strong skills in Microsoft Office Suite and exceptional communication abilities are essential for success in this position.

Qualifications

• 1–3 years of administrative, customer service, or higher education experience.
• Demonstrated proficiency with Microsoft Office Suite and digital workflow tools.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Serve as the first point of contact for inquiries.
• Maintain new, active, and inactive student files.
• Assist with course registration and transcript requests.
• Provide scheduling and document preparation support.

Skills

Microsoft Office Suite (Word, Excel, Outlook)

Interpersonal communication

Customer service

Organization

Attention to detail

Ability to prioritize tasks

Education

Associate degree

Bachelor’s degree preferred

Tools

DocuSign

Job description

Position Summary

The Administrative Assistant for the Office of the Registrar serves as the primary front‑line representative for students, faculty, staff, alumni, and external constituents. This position supports the daily operations of the Registrar’s Office by managing front‑office functions, maintaining the integrity of student academic records, coordinating key academic processes, and ensuring strict adherence to FERPA and institutional policies. The Administrative Assistant plays a vital role in sustaining Talladega College’s commitment to accuracy, service excellence, and student success.

Essential Duties and Responsibilities

• Front‑Office Operations— Serves as the first point of contact for all inquiries; answers phone calls, greets visitors, and monitors the Registrar’s Office email account with professionalism and efficiency.
• Customer Service & Issue Resolution— Provides timely, courteous, and accurate assistance to students, faculty, staff, alumni, and external agencies.
• Records Management— Maintains new, active, and inactive student files; ensures accuracy, confidentiality, and compliance in all recordkeeping activities.
• Registration Support— Assists with course registration, add/drop processing, degree/major changes, and demographic updates.
• Transcript & Credential Processing— Processes transcript requests, duplicate diploma orders, and enrollment verification letters.
• Graduation & Degree Audit Support— Assists students with degree applications and supports the Registrar in coordinating graduation‑related processes.
• Data Entry & Reporting— Prepares routine statistical reports, verifies data accuracy, and supports institutional reporting needs.
• Compliance & Confidentiality— Upholds FERPA regulations and ensures the secure handling of all student information.
• Administrative Support— Provides scheduling, document preparation, meeting coordination, and other administrative support to the Registrar and Academic Affairs.
• Other duties as assignedin support of the mission and operations of the Office of the Registrar.

Required Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–3 years of administrative, customer service, or higher education experience.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook) and digital workflow tools such as DocuSign.
• Strong interpersonal, written, and verbal communication skills.
• Exceptional attention to detail, accuracy, and organizational ability.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Knowledge of standard office procedures, filing systems, and recordkeeping practices.
• Ability to interpret and follow written and oral instructions.
• Commitment to maintaining confidentiality and exercising sound judgment.

Preferred Qualifications

• Experience working in a higher education setting.
• Knowledge of FERPA regulations and academic policy administration.

Work Environment & Physical Requirements

• Standard office environment with frequent interaction with students and staff.
• Occasional extended hours during peak academic cycles (registration, census, graduation).

Equal Employment Opportunity Statement

Talladega College is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.