Lifecycle Systems Engineer – Product Ops

Sleepdoctor; Reno (NV); On-site; USD 62,000 - 76,000; Full time

Job summary

Sleep Doctor seeks a Technical Product Associate, Lifecycle to own systems, data, and integrations powering lifecycle marketing across email, SMS, and channels. You will collaborate with Product, Marketing, Engineering, and Data to ensure accurate customer data and timely campaigns.

You will map the customer journey, define triggers, configure data flows, monitor quality, and support AI‑assisted automation to improve workflows and patient experience.

Qualifications

• 0–3 years of related tech experience required.
• Interest in developing product management skills through ownership of systems and journeys.
• Technical aptitude to learn platforms, configurations, and multiple business apps.
• Experience reading API docs, testing with Postman, configuring webhooks, and troubleshooting integrations.
• Builder mindset: eager to explore new platforms and APIs to learn quickly.
• Strong analytical abilities and comfort with spreadsheets and dashboards.
• Ability to understand customer journeys, data flows, and business processes.
• Clear communication of technical concepts with cross-functional teams.
• Attention to detail in managing lifecycle triggers and data.
• Preferred: Experience with Customer.io or lifecycle platforms; Shopify/healthcare tech exposure.

Responsibilities

• Learn the stack supporting the customer journey across systems like Shopify, Zoho CRM, Canvas Medical, and Customer.io.
• Own data availability and ensure accurate lifecycle triggers and campaigns.
• Map the customer lifecycle from first touch through renewal and re-engagement; document data locations and definitions.
• Define requirements for audiences, timing, data, and business rules; keep docs up to date.
• Configure integrations and data flows; collaborate with Engineering and Data to implement pipelines.
• Monitor data quality, audit lifecycle events, and troubleshoot data flows across systems.
• Partner with Marketing to design lifecycle capabilities and validate audiences and timing.
• Measure lifecycle performance and suggest improvements based on behavior and outcomes.
• Create clear documentation for journeys, data definitions, and trigger logic.

Skills

Product experience

Product management interest

Technical aptitude

Systems experience

API/webhooks

JSON payloads

Debugging integrations

Builder mindset

Analytical skills

SQL knowledge

Systems thinking

Communication skills

Attention to detail

Customer.io experience

Healthcare tech experience

Tools

Postman

Shopify

Klaviyo

HubSpot

Braze

Iterable

Job description

Sleep Doctor seeks a Technical Product Associate, Lifecycle to own systems, data, and integrations powering lifecycle marketing across email, SMS, and channels. You will collaborate with Product, Marketing, Engineering, and Data to ensure accurate customer data and timely campaigns.

You will map the customer journey, define triggers, configure data flows, monitor quality, and support AI‑assisted automation to improve workflows and patient experience.