Lifecycle Services Engineer: Field Tech with Remote Diagnostics

Cornerstone Controls, Inc.; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Cornerstone Controls, Inc. seeks a Lifecycle Service Engineer to help customers install and maintain Emerson Automation Solutions products, scope hardware and software upgrades, and prepare all relevant documentation.

The role demands independence, teamwork, and strong attention to detail, with troubleshooting skills and familiarity with Windows OS, networking, and cybersecurity. On-site and remote diagnostics are performed in collaboration with Lifecycle Services teams, Engineering, and

Qualifications

• IT-related degrees preferred.
• Beginner to intermediate experience in virtualization (Hyper-V or VMware), networking, TCP/IP, patch management apps (WSUS, Symantec, McAfee).
• Proficient in Windows operating systems.
• Knowledge of SQL/Visual Basic is a plus, but not required.
• Ability to communicate clearly with team and customers.
• Strong organizational and time-management skills with persistence.
• High analytical and critical thinking skills for problem-solving.

Responsibilities

• Provide technical support, consultation and on-site/remote diagnostics for Emerson Automation Solutions products/systems including DeltaV DCS, DeltaV SIS, AMS Device Manager, Wireless Solution and PlantWeb installations.
• Maintain ownership of customer problems by documenting and communicating issues to manager and teams; provide timely updates and escalate as needed.
• Identify workarounds, reduce problem resolution time, and support development of training/resources (procedures, diagnostics, documentation).
• Continue educational development with new technologies and service offerings.

Skills

Troubleshooting

Communication

Analytical thinking

Teamwork

Education

IT-related degree (preferred)

Tools

Hyper-V

VMware

WSUS

Symantec

McAfee

SQL

Visual Basic

Job description

Cornerstone Controls, Inc. seeks a Lifecycle Service Engineer to help customers install and maintain Emerson Automation Solutions products, scope hardware and software upgrades, and prepare all relevant documentation.

The role demands independence, teamwork, and strong attention to detail, with troubleshooting skills and familiarity with Windows OS, networking, and cybersecurity. On-site and remote diagnostics are performed in collaboration with Lifecycle Services teams, Engineering, and