Lifecycle Sciences Engineer

Cornerstone Controls, Inc.; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Cornerstone Controls, Inc. seeks a Lifecycle Service Engineer to help customers install and maintain Emerson Automation Solutions products, scope hardware and software upgrades, and prepare all relevant documentation.

The role demands independence, teamwork, and strong attention to detail, with troubleshooting skills and familiarity with Windows OS, networking, and cybersecurity. On-site and remote diagnostics are performed in collaboration with Lifecycle Services teams, Engineering, and

Qualifications

• IT-related degrees preferred.
• Beginner to intermediate experience in virtualization (Hyper-V or VMware), networking, TCP/IP, patch management apps (WSUS, Symantec, McAfee).
• Proficient in Windows operating systems.
• Knowledge of SQL/Visual Basic is a plus, but not required.
• Ability to communicate clearly with team and customers.
• Strong organizational and time-management skills with persistence.
• High analytical and critical thinking skills for problem-solving.

Responsibilities

• Provide technical support, consultation and on-site/remote diagnostics for Emerson Automation Solutions products/systems including DeltaV DCS, DeltaV SIS, AMS Device Manager, Wireless Solution and PlantWeb installations.
• Maintain ownership of customer problems by documenting and communicating issues to manager and teams; provide timely updates and escalate as needed.
• Identify workarounds, reduce problem resolution time, and support development of training/resources (procedures, diagnostics, documentation).
• Continue educational development with new technologies and service offerings.

Skills

Troubleshooting

Communication

Analytical thinking

Teamwork

Education

IT-related degree (preferred)

Tools

Hyper-V

VMware

WSUS

Symantec

McAfee

SQL

Visual Basic

Job description

The Lifecycle Service Engineer’s primary responsibilities are to assist customers with installing and maintaining the Emerson Automation Solutions products/systems, scoping out and implementing hardware and software upgrades, and providing all relevant documentation. This position requires a wide range of skills including, but not limited to, the ability to work independently, work on a team, manage external customer relationships with a high level of attention to detail, and troubleshoot/problem-solve. Candidates will have knowledge of or an aptitude for Windows Operating System Installation and Configuration, Networking and Cyber-security.

Responsibilities

• Provide technical support, consultation and on-site/remote diagnostics for Emerson Automation Solutions products/systems, including DeltaV DCS (Distributed Control System), DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations. This involves troubleshooting, problem analysis and solutions generation to infrastructure-related issues/inquiries.
• Maintain ownership of customer problems by documenting and communicating issues to manager and teams. Provide timely updates and escalated issues appropriately.
• Identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)
• Continue educational development with new technologies and service offerings

Works and Collaborates With

• External Customers Lifecycle Services Program Manager and team Engineering Proposal Group Emerson

Qualifications

• IT-related degrees (preferred), Chemical, Electrical, Electronics, Instrumentation, or other Engineering.
• Beginner to Intermediate experience in Virtualization Technology (Hyper-V or VMware), network communication, TCP/IP, Patch Management Applications (WSUS, Symantec, McAfee)
• Proficient in Windows operating systems.
• Knowledgeable in SQL, Visual Basic, or other programming language a plus, but not required
• Ability to communicate clear and concise information to the team, internal and external customers
• Strong organizational and time management skills with persistence in achieving desired results
• High level of analytical and critical thinking skills for solving problems and proposing solutions when issues arise
• Ability to work effectively under pressure

Special Requirements

Ability to lift 50 lbs. Frequent day trips with some overnight trips required to customer sites (in state, locally out-of-state). Participation in on-call rotation.