Support Engineer I — Health Diagnostics

Emerson Electric Co; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Emerson Electric Co. is seeking a Support Engineer I to investigate front-end applications, capture information, apply fix tools, shadow end users, and test workflows, with back-end tasks like log collection and database updates.

Strong communication with clients and teammates, thorough documentation of notes and resolutions, and prioritization of work by severity are required; on-call coverage may be necessary.

Qualifications

• 4 years of experience in customer support, technical support, or related field.
• Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.

Skills

Customer Service

Conflict Resolution

Prioritization

Compliance

Stress Tolerance

Education

Bachelor's Degree in Business/Finance/CS/IS/IT or related field

Oracle Diagnostic Methodology Certification

Job description

Emerson Electric Co. is seeking a Support Engineer I to investigate front-end applications, capture information, apply fix tools, shadow end users, and test workflows, with back-end tasks like log collection and database updates.

Strong communication with clients and teammates, thorough documentation of notes and resolutions, and prioritization of work by severity are required; on-call coverage may be necessary.