Field Services Engineer

TRC Talent Solutions; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technical service provider in Virginia is seeking a Service Engineer/Specialist to ensure reliable operations of control systems. This role involves providing technical support, maintaining control systems, and assisting with project implementation. Candidates should have a Bachelor's degree in Mechanical or Electrical Engineering and an understanding of various control platforms. Responsibilities also include troubleshooting, customer interaction, and potential travel to client sites for on-site support. On-call rotation required for 24/7 availability.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or related field, or equivalent experience.
• Understanding of mechanical/electrical systems and control platforms.
• Knowledge of HVAC systems and functional testing is a plus.

Responsibilities

• Inspect, maintain, and update control systems.
• Troubleshoot issues and implement performance improvements.
• Monitor service channels and respond to incidents to maintain SLAs.
• Travel to customer sites for maintenance and installations.

Skills

Understanding of mechanical/electrical systems

Control systems expertise

Troubleshooting skills

Scripting knowledge (VBA, Python)

Education

Bachelor’s degree in Mechanical, Electrical, or related Engineering field

Tools

Distech (BACnet, LON, Eclypse)

Johnson Controls (Facility Explorer, Metasys)

Kepware

ThinManager

VMware

Job description

The Service Engineer/Specialist provides technical service, support, and maintenance for control systems to ensure reliable 24/7 operations. This role also assists with system implementation, upgrades, and project support both onsite and in-office.

Key Responsibilities

Service & Support (80%)

• Inspect, maintain, and update control systems.
• Troubleshoot issues and implement performance improvements.
• Monitor service channels (phone, email, ticketing) and respond to incidents to maintain SLAs.
• Track KPIs and collaborate with teams for quick issue resolution.

Project Support (15%)

• Review P&IDs, create instrument lists, and prepare documentation.
• Configure HMI screens, PLC/DDC/DCS control logic, and system networks.
• Support onsite startup, calibration, testing, troubleshooting, and training.
• Provide technical expertise during customer and sales meetings.
• Identify new opportunities and maintain customer relationships.

*On-call rotation required (24/7 availability during assigned periods).

Travel to customer sites for maintenance, troubleshooting, and installations.

Qualifications

Bachelor’s degree in Mechanical, Electrical, or related Engineering field, or equivalent experience.

Understanding of mechanical/electrical systems and controls platforms such as:

• Distech: BACnet, LON, Eclypse
• Johnson Controls: Facility Explorer, Metasys

Knowledge of scripting (VBA, Python) and tools such as Kepware, ThinManager, VMware preferred.

Basic understanding of HVAC systems, P&IDs, and functional testing a plus.