Lifecycle Service Coordinator: Growth, Scheduling & Quotes

Reel Power Industrial Inc.; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k)

Paid time off and holidays

Product and systems training

Room to grow

Job summary

Reel Power Industrial Inc. in Oklahoma City is seeking a Sales Service Coordinator to drive our Lifecycle Support business. You will quote and sell service plans, schedule field technicians, maintain records, and follow up to ensure every customer is cared for.

You will grow service agreements with an installed base and partner with equipment sales, parts, purchasing, shipping, and Finance to deliver value to customers and the company.

Qualifications

• 3+ years of experience in customer service, inside sales, service coordination or dispatch, contract administration, or parts sales.
• Experience in a technical or industrial setting preferred.
• Strong organization and time management; able to juggle many schedules.

Responsibilities

• Sell and renew service agreements and quote service plans.
• Schedule field service visits, balance technician availability and customer production schedules.
• Prepare quotes, coordinate parts and repairs, and track renewals.
• Maintain records in ERP and service systems and generate weekly/monthly reports.
• Improve pricing and processes; gather feedback for engineering and service teams.

Skills

Customer service

Inside sales

Service coordination

Dispatch

Contract administration

Parts sales

Education

High school diploma or equivalent

Tools

Microsoft Office

Epicor ERP / CRM / scheduling systems

Job description

Reel Power Industrial Inc. in Oklahoma City is seeking a Sales Service Coordinator to drive our Lifecycle Support business. You will quote and sell service plans, schedule field technicians, maintain records, and follow up to ensure every customer is cared for.

You will grow service agreements with an installed base and partner with equipment sales, parts, purchasing, shipping, and Finance to deliver value to customers and the company.