Industrial Inside Sales & Service Coordinator - Growth

Openwork; Oklahoma City (OK); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Paid holidays

Product and systems training

Professional development and career增长

Job summary

Openwork is seeking an experienced Sales & Service Coordinator to join an established industrial equipment manufacturer in Oklahoma City, OK. This role combines inside sales, customer service, technician scheduling, and service agreement management across Oklahoma City and Houston.

The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced industrial environment.

Qualifications

• Minimum 3 years of experience in inside sales, customer service, service coordination, dispatch, contract administration, or parts sales.
• Experience in a technical or industrial environment such as manufacturing, industrial equipment, HVAC, or related industries.
• Strong customer service, communication, and relationship-building skills.
• Experience coordinating technician schedules, service requests, or customer orders.
• Ability to prepare accurate quotes, contracts, and service documentation.
• Proficiency in Microsoft Office, particularly Excel.
• Experience using ERP, CRM, or scheduling software.
• Basic mechanical aptitude and willingness to learn industrial equipment and parts.
• Strong organizational skills with the ability to manage multiple priorities.
• Dependable, detail-oriented, and comfortable working independently and with a team.
• High school diploma or equivalent required.

Responsibilities

• Promote, sell, and renew service and preventive maintenance agreements.
• Build and maintain strong customer relationships while identifying new sales opportunities.
• Prepare service quotes, contracts, and renewal agreements.
• Schedule and coordinate field technicians for maintenance, repairs, and service appointments.
• Support service scheduling and customer needs for both Oklahoma City and Houston operations.
• Coordinate equipment service requests, replacement parts, and customer approvals.
• Prepare quotes and process orders for industrial equipment parts and repairs.
• Monitor open service requests, parts orders, and contract renewals.
• Maintain accurate customer records, service agreements, work orders, and sales documentation.
• Update ERP, CRM, and service management systems.
• Follow up with customers, address concerns, and provide timely service updates.
• Assist with sales tracking, reporting, and daily administrative responsibilities.

Skills

Inside sales

Customer service

Service coordination

Dispatch

Contract administration

Parts sales

Relationship-building

Communication

Organization

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Excel

Epicor ERP

CRM

Scheduling software

ERP

Job description

Openwork is seeking an experienced Sales & Service Coordinator to join an established industrial equipment manufacturer in Oklahoma City, OK. This role combines inside sales, customer service, technician scheduling, and service agreement management across Oklahoma City and Houston.

The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced industrial environment.