Lifecycle Messaging Operations Director

Chime Enterprise; San Francisco, Northern (CA, KY); Hybrid; USD 211,000 - 275,000; Full time

Benefits offered by this job

Competitive equity package

Bonus eligibility

Job summary

Chime is seeking a Director of Lifecycle Marketing Operations to build and run the operational engine behind member communications—campaign execution, deliverability, automation, and governance at scale—in San Francisco.

You will lead an execution team and partner with MarTech, Growth Engineering, and lifecycle strategy to turn strategy into live, high-quality messaging. This is a leadership role with strong technical depth and a base salary of $211,000–$275,000 plus bonus and equity.

Qualifications

• 8+ years in marketing or CRM operations, lifecycle execution, or martech, including 3+ years leading teams.
• Deep expertise with engagement and CRM platforms (Braze or similar): campaign operations, journey architecture, automation.
• Strong governance experience: channels, deliverability, compliance, QA for high-volume sending.
• Proven track record building toward automation and AI-assisted workflows.
• Experience at scale with channel health and deliverability across email, push, in-app, SMS.
• Ability to align Directors/VPs across Marketing, Engineering, and Product on standards.

Responsibilities

• Own the Messaging Operations engine and set strategic direction across campaign execution, channel health, deliverability, automation, and platform layer.
• Own end-to-end operational process from intake to launch: build, QA, deployment, and quality standards.
• Drive automation and AI-agent roadmap, moving from manual to supervised automated workflows.
• Own governance for everything that ships: channel standards, deliverability, compliance, and QA in a regulated environment.
• Lead channel excellence across email, push, in-app, and SMS, with clear metrics and benchmarks.
• Build and lead a growing technical team: structure, talent sourcing, and clear expectations.
• Act as Lifecycle's primary stakeholder to MarTech and partner with Growth Engineering to turn plans into live messaging.

Skills

Leadership

Campaign operations

CRM platforms

Governance & compliance

Automation & AI

Deliverability

Braze or similar

Cross-functional collaboration

Tools

Braze

Marketing Tech Stack

Job description

Chime is seeking a Director of Lifecycle Marketing Operations to build and run the operational engine behind member communications—campaign execution, deliverability, automation, and governance at scale—in San Francisco.

You will lead an execution team and partner with MarTech, Growth Engineering, and lifecycle strategy to turn strategy into live, high-quality messaging. This is a leadership role with strong technical depth and a base salary of $211,000–$275,000 plus bonus and equity.