Director of Lifecycle Marketing Ops & Automation

Chime; San Francisco (CA); Hybrid; USD 211,000 - 275,000; Full time

Benefits offered by this job

Bonus

Equity package

Benefits

Job summary

Chime is hiring a Director of Lifecycle Marketing Operations to build and run the operational engine behind messaging to members, including campaigns, channel health, deliverability, automation, and platform governance. You will lead a growing execution team and partner with MarTech, Growth Engineering, and lifecycle strategy leads to translate strategy into high-quality live messaging.

We offer a base salary starting at $211,000 and up to $275,000, plus bonus, equity, and benefits.

Qualifications

• 8+ years in marketing or CRM operations, lifecycle execution, or martech, incl. 3+ years leading teams.
• Deep expertise with engagement and CRM platforms (Braze or similar): campaign ops, journey architecture, automation.
• Strong governance experience: setting/enforcing standards and QA for high-volume sending.

Responsibilities

• Own the Messaging Operations engine across campaign execution, channel health, deliverability, automation, and platform layer.
• Own end-to-end operational process from intake to launch: build, QA, deployment, standards.
• Drive automation/AI-agent roadmap, move from manual to automated workflows, feed insights into Lifecycle roadmap.

Skills

Marketing operations

CRM platforms

Campaign operations

Governance

Automation

Channel health

Deliverability

Leadership

Team management

Tools

Braze

Job description

Chime is hiring a Director of Lifecycle Marketing Operations to build and run the operational engine behind messaging to members, including campaigns, channel health, deliverability, automation, and platform governance. You will lead a growing execution team and partner with MarTech, Growth Engineering, and lifecycle strategy leads to translate strategy into high-quality live messaging.

We offer a base salary starting at $211,000 and up to $275,000, plus bonus, equity, and benefits.