Lifecycle Digital Success Architect

Constant Contact; United States; Hybrid; USD 69,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Hybrid work model

Job summary

Constant Contact in the United States is seeking a Customer Lifecycle Experience Specialist to revolutionize how we map, optimize, and digitally support our customers' journeys. You will work cross-functionally with teams across Marketing, Sales, Product, and Support to design automated interventions and learning experiences that drive long-term value.

The role emphasizes data quality, measurable outcomes, and a hybrid work model with strong pay transparency.

Qualifications

• 3+ years' experience in Customer Lifecycle Management.
• Proven track record designing lifecycle paths and digital interventions.
• Strong data auditing and analytical skills for customer data.
• Experience collaborating across Marketing, Sales, CS, and Product.

Responsibilities

• Collaborate with Community, Marketing, Sales, Product, and Customer Support on lifecycle initiatives.
• Map customer journeys and design digital intervention steps to move users forward.
• Integrate learning paths into the journey to provide education at points of need.
• Analyze progress, measure metrics, and report lifecycle performance.

Skills

Customer Lifecycle Management

Customer Journey Design

Digital Success

Customer Enablement

Data auditing

Cross-functional collaboration

Project management

Communication

Job description

Constant Contact in the United States is seeking a Customer Lifecycle Experience Specialist to revolutionize how we map, optimize, and digitally support our customers' journeys. You will work cross-functionally with teams across Marketing, Sales, Product, and Support to design automated interventions and learning experiences that drive long-term value.

The role emphasizes data quality, measurable outcomes, and a hybrid work model with strong pay transparency.