Digital Customer Lifecycle Designer

constantcontact; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Constant Contact is seeking a professional to design digital customer journeys and lifecycle strategies that guide users through key product experiences. You will connect journey strategy with data quality, automated communications, and learning resources to drive engagement and reduce drop-off.

In this hybrid role, you will collaborate across marketing, sales, product, and customer support, map workflows, and build interventions while ensuring data integrity and measurable outcomes.

Qualifications

• Minimum three years in customer lifecycle management, journey design, or related fields.
• Experience designing lifecycle journeys and integrated education programs.
• Strong analytical and data auditing abilities for customer data.
• Experience coordinating initiatives across marketing, sales, community and success teams.

Responsibilities

• Collaborate with marketing, sales, product and support to align lifecycle initiatives with priorities.
• Map customer journeys, identify milestones and friction points, and design interventions.
• Embed education resources into customer journeys at key touchpoints.
• Audit and clean customer data to ensure accurate automated paths.
• Build and test digital communications and learning journeys using company tools.
• Partner with analytics to define metrics and maintain journey maps and data logic.

Skills

Lifecycle management

Journey design

Data auditing

Cross-functional coordination

Analytical skills

Job description

Constant Contact is seeking a professional to design digital customer journeys and lifecycle strategies that guide users through key product experiences. You will connect journey strategy with data quality, automated communications, and learning resources to drive engagement and reduce drop-off.

In this hybrid role, you will collaborate across marketing, sales, product, and customer support, map workflows, and build interventions while ensuring data integrity and measurable outcomes.