Digital Customer Success Specialist

constantcontact; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Constant Contact is seeking a professional to design digital customer journeys and lifecycle strategies that guide users through key product experiences. You will connect journey strategy with data quality, automated communications, and learning resources to drive engagement and reduce drop-off.

In this hybrid role, you will collaborate across marketing, sales, product, and customer support, map workflows, and build interventions while ensuring data integrity and measurable outcomes.

Qualifications

• Minimum three years in customer lifecycle management, journey design, or related fields.
• Experience designing lifecycle journeys and integrated education programs.
• Strong analytical and data auditing abilities for customer data.
• Experience coordinating initiatives across marketing, sales, community and success teams.

Responsibilities

• Collaborate with marketing, sales, product and support to align lifecycle initiatives with priorities.
• Map customer journeys, identify milestones and friction points, and design interventions.
• Embed education resources into customer journeys at key touchpoints.
• Audit and clean customer data to ensure accurate automated paths.
• Build and test digital communications and learning journeys using company tools.
• Partner with analytics to define metrics and maintain journey maps and data logic.

Skills

Lifecycle management

Journey design

Data auditing

Cross-functional coordination

Analytical skills

Job description

Role overview

Design digital experiences that guide customers through important stages of their relationship with a product or service. This role connects customer journey strategy with data quality, automated communications, and learning resources, helping users progress while giving internal teams a clearer way to understand engagement and drop-off.

Responsibilities

• Work with teams across community, marketing, sales, product, and customer support to align lifecycle initiatives with business priorities.
• Map customer workflows, identify key milestones and points of friction, and design digital interventions to help users make progress.
• Incorporate education and learning resources into customer journeys at relevant points.
• Audit and clean customer attributes, lifecycle stages, and interaction data so automated paths trigger accurately.
• Build, test, and launch digital communication flows and interactive learning journeys using the organization’s tools.
• Partner with analytics teams to define measures, assess journey performance, and maintain journey maps, process documentation, and data logic.

Requirements

• At least three years of experience in customer lifecycle management, journey design, digital success, or customer enablement.
• A track record designing lifecycle journeys, digital interventions, or integrated customer education programs.
• Strong analytical and data auditing skills, including checking and cleaning customer interaction data.
• Experience coordinating initiatives across functions such as marketing, sales, community, and customer success.
• Ability to manage multiple projects, stay organized, and communicate clearly while aligning priorities across teams.
• Self-directed, detail-oriented, and able to develop engagement frameworks or enablement materials from the ground up.

Benefits and work setup

The role uses a hybrid work model combining remote work with access to offices for collaboration, training, and team events. A competitive benefits package and paid time off are described as supporting employee and family well-being.