LifeCafe Shift Lead - Guest Experience & Ops

Life Time; Savage (MN); On-site; USD 2,135,000 - 2,549,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on products and services

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave

Job summary

Life Time is seeking a LifeCafe Supervisor to oversee daily shift operations, ensuring a high-quality member experience. You will motivate staff to deliver excellent customer service and monitor food quality and service speed to maintain guest satisfaction.

The role requires leading shifts, adjusting schedules for traffic, ensuring proper menu prep, and addressing member questions promptly while collaborating with management on promotions and disciplinary actions.

Qualifications

• High School Diploma or GED required.
• CPR/AED certification within 30 days of hire.
• ServeSafe certification within 60 days of hire.
• Ability to lift more than 20 lbs and stand/move for long periods.
• Night and weekend availability based on business needs.

Responsibilities

• Manage LifeCafe shift operations and adjust schedules based on traffic flow.
• Act as daily shift leader providing customer and team support.
• Ensure team members prepare menu items correctly and serve customers professionally.
• Provide promotions and disciplinary recommendations to the Manager.
• Manage light food prep responsibilities.
• Respond promptly to member questions, comments, and concerns.

Skills

Supervisory experience

Customer service

Leadership

Education

High School Diploma or GED

Tools

CPR/AED certification

ServeSafe certification

Job description

Life Time is seeking a LifeCafe Supervisor to oversee daily shift operations, ensuring a high-quality member experience. You will motivate staff to deliver excellent customer service and monitor food quality and service speed to maintain guest satisfaction.

The role requires leading shifts, adjusting schedules for traffic, ensuring proper menu prep, and addressing member questions promptly while collaborating with management on promotions and disciplinary actions.