Life Sciences Salesforce Architect – Patient Services Lead

Accenture; Morristown (NJ); On-site; USD 79,000 - 219,000; Full time

Job summary

Accenture's Salesforce Life Sciences practice is seeking a Functional Architect to lead end-to-end functional design for a defined workstream within a Salesforce Life Sciences program. You will run requirements sessions, translate business processes into platform solutions, and partner with technical leads to deliver.

You will guide a team of analysts and configurators and work directly with client business owners.

Qualifications

• Minimum of 3 years of Salesforce experience in a functional design, business analysis or solution consulting capacity.
• Minimum of 3 years of experience delivering Salesforce solutions for Life Sciences clients or another regulated industry.
• Minimum of 1 year of experience with Salesforce Life Sciences Patient services experience.
• Minimum of 1 year of Salesforce Life Sciences experience.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
• Bonus Points If: Life Sciences Cloud / Health Cloud data model, security model and declarative configuration
• Bonus Points If: Commercial and HCP engagement processes such as account and territory management, call planning and omnichannel engagement
• Bonus Points If: Patient services processes such as enrollment, benefits verification, adherence and case management
• Bonus Points If: Medical affairs and MSL engagement, including adverse event capture and downstream handoffs
• Bonus Points If: Familiarity with integration concepts across CRM, Data Cloud, Marketing Cloud and external data sources
• Bonus Points If: Awareness of regulatory and compliance considerations such as GxP, 21 CFR Part 11, HIPAA and global privacy requirements
• Bonus Points If: Salesforce certifications such as Administrator, Sales Cloud or Service Cloud Consultant, Health Cloud Accredited Professional, or Life Sciences Cloud credentials

Responsibilities

• Own the functional solution design for an assigned workstream or capability area within a Salesforce Life Sciences program, working within the overall architecture direction set by senior architecture leadership
• Lead design workshops with client business and product owners, and translate outcomes into user stories, functional specifications and technical designs
• Configure and demonstrate Salesforce Life Sciences capabilities, building prototypes and running solution walkthroughs to validate design decisions with stakeholders
• Make day-to-day design decisions within your domain, document trade-offs and rationale, and escalate cross-workstream or platform-wide decisions to the lead architect
• Partner with technical leads and developers to ensure designs are buildable, and support estimation, sprint planning, backlog grooming and defect triage
• Guide and review the work of functional analysts, configurators and offshore team members, providing coaching and quality oversight on deliverables
• Contribute to architecture governance and design reviews by preparing materials, presenting your workstream's approach and applying agreed standards consistently
• Support testing, data migration, training and deployment activities for your workstream, and help drive user adoption post go-live
• Contribute to proposals, demonstrations and estimates during pursuits, and help build reusable assets and accelerators for the Life Sciences practice
• Identify and raise design, scope and delivery risks within your workstream, and work with leadership on mitigation
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
• Here’s What You Need:

Skills

Salesforce experience

Life Sciences domain

Business analysis

Education

Bachelor's degree or equivalent

Job description

Accenture's Salesforce Life Sciences practice is seeking a Functional Architect to lead end-to-end functional design for a defined workstream within a Salesforce Life Sciences program. You will run requirements sessions, translate business processes into platform solutions, and partner with technical leads to deliver.

You will guide a team of analysts and configurators and work directly with client business owners.