Life Sciences Field Service Engineer – Remote & Onsite
Scorpion Therapeutics
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Benefits offered by this job
Job summary
Scorpion Therapeutics is seeking a Field Service Engineer to provide remote and onsite technical support for advanced life sciences instrumentation. The role involves installing, maintaining, troubleshooting, and repairing equipment at customer sites, with extensive travel to ensure customer success and satisfaction.
The ideal candidate has an associate or bachelor degree or technical certification, strong troubleshooting and communication skills, and at least 3 years of field service experience
Qualifications
- Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
- Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication.
Responsibilities
- Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
- Provide remote and onsite technical support for customers and internal stakeholders.
- Investigate technical issues, perform root cause analysis, and implement corrective actions.
- Conduct testing, validation, and basic laboratory procedures to verify system performance.
- Document service activities, maintenance records, and customer interactions.
- Identify customer concerns and communicate feedback to internal teams.
- Maintain in-depth technical knowledge of products and service procedures.
- Manage service assignments independently and meet deadlines.
- Collaborate with cross-functional teams to support customer success.
- Travel extensively to customer locations for installations and repairs.
Education
Job description
Scorpion Therapeutics is seeking a Field Service Engineer to provide remote and onsite technical support for advanced life sciences instrumentation. The role involves installing, maintaining, troubleshooting, and repairing equipment at customer sites, with extensive travel to ensure customer success and satisfaction.
The ideal candidate has an associate or bachelor degree or technical certification, strong troubleshooting and communication skills, and at least 3 years of field service experience
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