Life Sciences Field Service Engineer – Onsite Support

Bio-Techne; California (MO); On-site; USD 76,500 - 125,700; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Pet insurance

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ID shield

Job summary

Bio-Techne is seeking a Field Service Engineer to provide remote and onsite technical support for pre-sales and post-sales activities related to life sciences instrumentation. You will install, maintain, troubleshoot, and repair equipment while ensuring customer satisfaction through effective technical solutions.

We prefer candidates commutable to major cities but will consider applicants located anywhere in the U.S.

Qualifications

• Education: Associate or Bachelor degree in engineering, life sciences, or related field.
• Skills: Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication skills.
• Experience: Minimum 3 years of field service engineering experience in life sciences or related industries.
• Working Conditions: Remote field-based role with up to 85% domestic travel and occasional international travel.
• Physical Requirements: Ability to lift/move equipment, work in confined spaces, and perform hands-on work.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
• Provide remote and onsite technical support for customers and internal stakeholders.
• Investigate technical issues, perform root cause analysis, and implement corrective actions.
• Conduct testing, validation, and basic laboratory procedures to verify system performance.
• Document service activities, maintenance records, and customer interactions.
• Identify customer concerns and communicate feedback to internal teams.
• Maintain in-depth technical knowledge of products and service procedures.
• Manage service assignments independently and meet deadlines.
• Collaborate with cross-functional teams to support customer success.
• Travel extensively to customer locations for installations and repairs.

Skills

Troubleshooting

Root cause analysis

Customer service

Technical documentation

Hardware/software support

Communication skills

Education

Associate or Bachelor degree in engineering/life sciences or related field

Job description

Bio-Techne is seeking a Field Service Engineer to provide remote and onsite technical support for pre-sales and post-sales activities related to life sciences instrumentation. You will install, maintain, troubleshoot, and repair equipment while ensuring customer satisfaction through effective technical solutions.

We prefer candidates commutable to major cities but will consider applicants located anywhere in the U.S.