Life Sciences Experience Strategy Lead, Client Solutions

Deloitte France; Dallas (TX); On-site; USD 199,000 - 392,000; Full time

Job summary

Deloitte France is seeking an Experience Design Strategy Senior Manager to lead high-impact experience design strategy engagements for Life Sciences clients. This client-facing role combines design strategy, product strategy, and AI-enabled delivery with senior leadership collaboration.

You will guide cross-functional teams, define roadmaps, and oversee budget, scope, and delivery to achieve measurable business outcomes while advancing practice growth and client value.

Qualifications

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments
• 8+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
• 8+ years of experience in the Life Sciences sector, including patient journeys, health care provider engagement models, and commercial operating environments
• 8+ years of experience leading design-led innovation processes including design research, journey mapping, service blueprinting, and/or concepting
• 2+ years of experience establishing AI-enabled workflows and driving AI adoption across teams and clients; building prototypes or products using AI is a plus
• 8+ years of experience working on or alongside digital product design and delivery teams, including roadmap development, user story development, and agile delivery
• Ability to travel 30% on average
• Must be legally authorized to work in the United States without sponsorship

Responsibilities

• Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients
• Partner with senior client stakeholders to define experience strategies and products that address business and patient and provider needs and drive measurable outcomes
• Translate business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps
• Connect experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs
• Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs
• Own the commercial success of engagements, including margin performance, forecasting, and ongoing financial management
• Partner with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration
• Guide multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity
• Champion AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning
• Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership
• Champion and advocate for the role of experience design with clients and while coaching and developing teams

Skills

Leadership

Agile delivery

Executive storytelling

Stakeholder influence

AI workflows

Travel readiness

Strategic collaboration

Job description

Deloitte France is seeking an Experience Design Strategy Senior Manager to lead high-impact experience design strategy engagements for Life Sciences clients. This client-facing role combines design strategy, product strategy, and AI-enabled delivery with senior leadership collaboration.

You will guide cross-functional teams, define roadmaps, and oversee budget, scope, and delivery to achieve measurable business outcomes while advancing practice growth and client value.