Life Sciences Experience Design Strategy Leader

Deloitte France

Boston (MA)

On-site

USD 199,000 - 392,000

Full time

14 days+

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Job summary

Deloitte is seeking an Experience Design Strategy Senior Manager to lead client engagements in experience and product strategy for Life Sciences, guiding cross-functional teams from concept through launch to measurable business outcomes. You’ll drive executive-level strategy, maintain stakeholder relationships, and shape AI-enabled design solutions.

The role emphasizes strong leadership, agile delivery, and deep Life Sciences commercial acumen, with travel expectations and a focus on delivering

Qualifications

10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments
8+ years working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
8+ years in Life Sciences sector including patient journeys, health care provider engagement models, and commercial operating environments
8+ years leading design-led innovation processes including design research, journey mapping, service blueprinting, or concepting
2+ years establishing AI-enabled workflows and driving AI adoption across teams and clients; building prototypes or products using AI is a plus
8+ years working with digital product design and delivery teams including roadmap development, user story development, and agile delivery
Ability to travel 30% on average
Must be legally authorized to work in the United States without employer sponsorship

Responsibilities

Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients
Partner with senior client stakeholders to define experience strategies and products that address business and patient and provider needs and drive measurable outcomes
Translate business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps
Connect experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs
Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs
Own the commercial success of engagements, including margin performance, forecasting, and ongoing financial management
Partner with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration
Guide multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity
Champion AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning
Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership
Champion and advocate for the role of experience design both with clients and while coaching and developing teams