Life Sciences Experience Design Strategy Leader

Deloitte France; McLean (VA); On-site; USD 199,000 - 392,000; Full time

Job summary

Deloitte is seeking an Experience Design Strategy Senior Manager to lead high-impact engagements for Life Sciences clients, blending design strategy, product strategy, and AI-enabled delivery.

You will guide cross-functional teams, partner with senior stakeholders, translate insights into roadmaps, manage scope and margins, and drive measurable business outcomes across patient services, customer engagement, and commercial operations.

Qualifications

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments.
• 8+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations.
• 8+ years of experience in the Life Sciences sector, including patient journeys, health care provider engagement models, and commercial operating environments.
• 8+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting.
• 2+ years of experience establishing AI-enabled workflows and driving AI adoption across teams and clients; building a prototype or product using AI, including personal projects, is a strong plus.
• 8+ years of experience working on or alongside digital product design and delivery teams, including roadmap development, user story development, and agile delivery.
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Responsibilities

• Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients.
• Partner with senior client stakeholders to define experience strategies and products that address business and patient and provider needs and drive measurable outcomes.
• Translate business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps.
• Connect experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs.
• Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs.
• Own the commercial success of engagements, including margin performance, forecasting, and ongoing financial management.
• Partner with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration.
• Guide multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity.
• Champion AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning.
• Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership
• Champion and advocate for the role of experience design both with clients and while coaching and developing teams

Skills

Leadership

Agile delivery

Executive storytelling

AI-enabled workflows

Life Sciences domain knowledge

Cross-functional collaboration

Stakeholder management

Product strategy

Tools

AI tools

Job description

Deloitte is seeking an Experience Design Strategy Senior Manager to lead high-impact engagements for Life Sciences clients, blending design strategy, product strategy, and AI-enabled delivery.

You will guide cross-functional teams, partner with senior stakeholders, translate insights into roadmaps, manage scope and margins, and drive measurable business outcomes across patient services, customer engagement, and commercial operations.