Life Sciences Commercial Operations Manager.

Cognizant North America; Foster City (CA); Hybrid; USD 66,000 - 130,000; Full time

Job summary

An established industry player is seeking a Life Sciences Commercial Operations Manager with extensive experience in sales and marketing. This hybrid role focuses on leveraging CRM systems and data analytics to enhance customer interactions and optimize sales strategies. The ideal candidate will have a deep understanding of Life Science Commercial Operations and a proven track record in developing impactful strategies. Join a global community committed to innovation and inclusivity, where your contributions will drive meaningful change and success in the healthcare landscape.

Benefits

Health Insurance

Paid Time Off

401(k)

Disability Insurance

Parental Leave

Employee Stock Purchase Plans

Discretionary Annual Incentive Program

Stock Awards

Qualifications

• 10-14 years of experience in Life Science Commercial Operations.
• Proficient in CRM systems and data analytics.

Responsibilities

• Develop strategies for customer segmentation and outreach optimization.
• Provide sales force with tools and resources for effective operations.

Skills

Life Science Commercial Operations

Sales and Marketing

CRM Systems

Data Analytics

Data Visualization

Pharma Sales Knowledge

Field Enablement

Consultancy Experience

Tools

Salesforce

Data Management Tools

Job description

Life Sciences Commercial Operations Manager.

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Position Overview:

We are seeking a highly experienced Functional SME with 10 to 14 years of experience in Sales and Marketing, with a strong expertise in Life Science Commercial Operations. This hybrid role requires a deep understanding of Commercial Data and Analytics, including applying CRM systems to manage customer interactions, track sales activities, and generate insights.

The Role: Fulltime with Cognizant

• Role: Life Sciences Commercial Operations Manager
• Location: Foster City, CA

Roles and Responsibilities:

• Deep expertise in Life Science Commercial Operations, especially in sales and marketing targeting.
• Developing and implementing strategies to identify and reach valuable customer segments, including patient targeting, segmentation, and outreach optimization.
• Providing the sales force with tools, resources, and training—covering sales materials, technology solutions, and knowledge management.
• Designing and managing sales territories and organizational structures for optimal coverage and efficiency, including territory planning and performance management.
• Applying CRM systems to manage customer interactions, track sales activities, and generate insights, with understanding of CRM functionalities, data management, and reporting.
• Analyzing data at granular levels (regional/local) to identify trends and opportunities, utilizing data visualization tools and statistical methods.
• Working with complex commercial data, including data collection, analysis, interpretation, and generating actionable insights and recommendations.
• Providing strategic guidance and high-level communication to clients.

Required Qualifications:

• Experience in Life Science Commercial Operations
• Pharma sales knowledge
• Proficiency with Targeting, Field Enablement, Salesforce, CRM, and Analytics
• Previous consultancy experience

Certifications:

• Certified Sales Executive (CSE)
• Certified Marketing Management Professional (CMMP)

Salary and Benefits:

The annual salary ranges from $66,000 to $130,000, depending on experience and qualifications. The role is eligible for Cognizant's discretionary annual incentive program, stock awards, and other benefits including health insurance, paid time off, 401(k), disability insurance, parental leave, and employee stock purchase plans.

Note: Compensation details are accurate as of the posting date and may be modified by Cognizant.

The Cognizant Community:

• A global community of over 300,000 associates.
• Committed to innovation, support, and an inclusive workplace.

Our Commitment to Diversity and Inclusion:

Cognizant is an equal opportunity employer that values diversity, equity, and inclusion. We do not discriminate based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or any protected characteristic.

Additional Information:

Applicants may be required to attend interviews in person or via video conference and present valid ID. Basic English proficiency is required for company communications.