Life-Saving EMS Dispatcher (Urgent Medical Calls)

County Emergency Communications; Trenton (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Trenton, NC seeks Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, verify location and details, determine priority, and coordinate ambulance resources using an agency-approved system.

A high school diploma or equivalent is commonly required, with EMS Dispatcher certification and CPR certification often required or sponsored. Overnight and weekend shifts, overtime, and compliance with protocols are typical aspects.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Certification as Emergency Medical Dispatcher may be required before appointment or eligible for sponsored training.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

Emergency Medical Dispatcher certification

CPR certification

High school diploma or equivalent

Job description

County Emergency Communications in Trenton, NC seeks Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, verify location and details, determine priority, and coordinate ambulance resources using an agency-approved system.

A high school diploma or equivalent is commonly required, with EMS Dispatcher certification and CPR certification often required or sponsored. Overnight and weekend shifts, overtime, and compliance with protocols are typical aspects.