EMS Dispatcher - Life-Saving Call Center Hero

911 Emergency Communications; Elizabeth City (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers in Elizabeth City, NC to support urgent medical calls. Dispatchers collect patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include providing pre-arrival instructions, maintaining accurate data, and ensuring patient safety. Positions may require flexibility for overnight and weekend shifts. CPR/EMD certification requirements vary by vacancy.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher (EMD) certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required; refer to vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers in Elizabeth City, NC to support urgent medical calls. Dispatchers collect patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include providing pre-arrival instructions, maintaining accurate data, and ensuring patient safety. Positions may require flexibility for overnight and weekend shifts. CPR/EMD certification requirements vary by vacancy.