Life-Saving EMS Dispatcher: Urgent Calls & Coordination

Emergency Telecommunicator Services; Pella (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Pella, IA seeks experienced Emergency Medical Dispatchers to support urgent medical calls from a fixed-location console. Responsibilities include prioritizing responses, gathering essential patient details, and coordinating ambulance resources per approved protocols.

Role may involve overnight shifts, weekends, and overtime as required by continuous emergency communications operations.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMT/paramedic credentials not universally required; check vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

CPR Certification

EMT/Paramedic Credentials Not Universally Required

Job description

Emergency Telecommunicator Services in Pella, IA seeks experienced Emergency Medical Dispatchers to support urgent medical calls from a fixed-location console. Responsibilities include prioritizing responses, gathering essential patient details, and coordinating ambulance resources per approved protocols.

Role may involve overnight shifts, weekends, and overtime as required by continuous emergency communications operations.