Emergency Medical Dispatcher - 24/7 Critical Dispatch

911 Emergency Communications; State Center (IA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in State Center, IA seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and access details, and determine response priorities using approved protocols.

The role involves coordinating ambulance resources, providing instructions, relaying information to responders, and documenting calls while adhering to medical dispatch guidelines. Overnight shifts, weekends, and overtime may apply.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in State Center, IA seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and access details, and determine response priorities using approved protocols.

The role involves coordinating ambulance resources, providing instructions, relaying information to responders, and documenting calls while adhering to medical dispatch guidelines. Overnight shifts, weekends, and overtime may apply.