Urgent EMS Dispatcher & Critical Call Coordinator

911 Emergency Communications; Panora (IA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Panora, IA seeks an Emergency Medical Dispatcher to receive and triage medical calls, confirm patient locations, and coordinate ambulance resources. Duties include instruction over the phone, data entry, and adherence to dispatch protocols.

The role may require CPR certification and emergency dispatcher credentials as defined by the vacancy. Applicants should be prepared for shifts that may include nights, weekends, and overtime as part of a 24/7 operation;

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Panora, IA seeks an Emergency Medical Dispatcher to receive and triage medical calls, confirm patient locations, and coordinate ambulance resources. Duties include instruction over the phone, data entry, and adherence to dispatch protocols.

The role may require CPR certification and emergency dispatcher credentials as defined by the vacancy. Applicants should be prepared for shifts that may include nights, weekends, and overtime as part of a 24/7 operation;