Emergency Medical Dispatcher: Urgent Call Coordinator

911 Emergency Communications; Maquoketa (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Maquoketa, IA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and determine response priorities using approved protocols. The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as needed.

Responsibilities include dispatching ambulances, providing protocol-based instructions, and documenting calls for quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Maquoketa, IA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and determine response priorities using approved protocols. The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as needed.

Responsibilities include dispatching ambulances, providing protocol-based instructions, and documenting calls for quality reviews.