Life-Saving EMS Dispatcher — Urgent Call Coordination

Emergency Telecommunicator Services; Merrillville (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Emergency Telecommunicator Services in Merrillville is seeking Emergency Medical Dispatchers to gather patient data, establish priorities, and coordinate EMS resources. Responsibilities include protocol-based instructions and documentation of call processing to support responders.

A high school diploma or recognized equivalent is commonly required. CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements for this role.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Merrillville is seeking Emergency Medical Dispatchers to gather patient data, establish priorities, and coordinate EMS resources. Responsibilities include protocol-based instructions and documentation of call processing to support responders.

A high school diploma or recognized equivalent is commonly required. CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements for this role.