Life-Saving EMS Dispatcher: Critical Call Coordination

Emergency Telecommunicator Services; Enfield (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Enfield, IL. The role involves receiving emergency calls, confirming locations, and prioritizing responses using approved dispatch protocols.

You will coordinate ambulance resources and provide protocol-based instructions while maintaining detailed documentation. Applicants typically hold a high school diploma, Emergency Medical Dispatcher certification, and CPR certification.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required depending on vacancy.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Enfield, IL. The role involves receiving emergency calls, confirming locations, and prioritizing responses using approved dispatch protocols.

You will coordinate ambulance resources and provide protocol-based instructions while maintaining detailed documentation. Applicants typically hold a high school diploma, Emergency Medical Dispatcher certification, and CPR certification.