Life-Saving EMS Dispatcher — Critical Call Center

Emergency Telecommunicator Services; Sims (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Mount Erie, IL seeks an Emergency Medical Dispatcher to handle critical 911-like calls and coordinate EMS response. The role involves verifying locations, obtaining details, and giving protocol-based guidance while maintaining accurate documentation.

Overnight shifts, weekends, holidays and overtime may be required; CPR and EMD certifications improve prospects. Training may be sponsored where applicable.

Qualifications

• High school diploma or recognized equivalent required.
• EMD certification may be required before appointment.
• CPR certification may be required. Additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High School Diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Mount Erie, IL seeks an Emergency Medical Dispatcher to handle critical 911-like calls and coordinate EMS response. The role involves verifying locations, obtaining details, and giving protocol-based guidance while maintaining accurate documentation.

Overnight shifts, weekends, holidays and overtime may be required; CPR and EMD certifications improve prospects. Training may be sponsored where applicable.