EMS Emergency Dispatcher - Critical Care Coordination

Emergency Telecommunicator Services; Lincoln (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Lincoln, IL seeks an Emergency Medical Dispatcher to join our team. The role focuses on receiving medical crisis calls, confirming locations, and determining response priorities to coordinate ambulance resources.

Starting with required high school education and CPR/EMD certifications, candidates should expect protocol-based guidance and potential overtime as part of a continuous operations environment.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Priority determination

Protocol instructions

Documentation

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

Emergency Telecommunicator Services in Lincoln, IL seeks an Emergency Medical Dispatcher to join our team. The role focuses on receiving medical crisis calls, confirming locations, and determining response priorities to coordinate ambulance resources.

Starting with required high school education and CPR/EMD certifications, candidates should expect protocol-based guidance and potential overtime as part of a continuous operations environment.