Life-Saving EMS Dispatcher — 24/7 Critical Communications

County Emergency Communications; Wallace (MI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Wallace, MI is seeking Emergency Medical Dispatchers to join our team. You will receive calls involving illness and injury, confirm locations and callback numbers, and determine response priorities using approved protocols.

This role may require overnight shifts, weekend, holidays, overtime, and ongoing training to maintain EMS certifications; CPR and dispatch certifications may be required.

Qualifications

• High school diploma or recognized equivalent is commonly required or preferred.
• Emergency Medical Dispatcher certification may be required before appointment; CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Wallace, MI is seeking Emergency Medical Dispatchers to join our team. You will receive calls involving illness and injury, confirm locations and callback numbers, and determine response priorities using approved protocols.

This role may require overnight shifts, weekend, holidays, overtime, and ongoing training to maintain EMS certifications; CPR and dispatch certifications may be required.