Life-Saving EMS Dispatcher

County Emergency Communications; Luxemburg (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Luxemburg, IA seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and access details, and determine response priority using approved dispatch protocols. Training and certification requirements vary by vacancy.

Dispatchers may provide protocol-based instructions, coordinate ambulance resources, and relay critical information to responders while maintaining patient confidentiality and adhering to quality standards.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD credentials not universal; consult vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Active listening

Communication

Multitasking

Calm under pressure

EMD training

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Luxemburg, IA seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and access details, and determine response priority using approved dispatch protocols. Training and certification requirements vary by vacancy.

Dispatchers may provide protocol-based instructions, coordinate ambulance resources, and relay critical information to responders while maintaining patient confidentiality and adhering to quality standards.