Public Safety Dispatcher: Emergency Communications Pro

Regional 911 Intake Solutions; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Luxemburg Public Safety Agency in Luxemburg, IA seeks a dedicated Public Safety Dispatcher/Telecommunicator. The role handles emergency and nonemergency requests, gathers caller information, and supports responders with radio, mapping, and CAD systems.

Flexibility for nights, weekends, and overtime is common. The position emphasizes careful decision-making, information organization, and adherence to agency procedures while maintaining caller and responder updates.

Qualifications

• High school diploma or equivalent is commonly required.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD systems

Job description

Luxemburg Public Safety Agency in Luxemburg, IA seeks a dedicated Public Safety Dispatcher/Telecommunicator. The role handles emergency and nonemergency requests, gathers caller information, and supports responders with radio, mapping, and CAD systems.

Flexibility for nights, weekends, and overtime is common. The position emphasizes careful decision-making, information organization, and adherence to agency procedures while maintaining caller and responder updates.