Emergency Medical Dispatcher - 24/7 Life-Saving Call Center

County Emergency Communications; Ashfield (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Ashfield, MA, is looking for Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responders. You will follow approved protocols and support EMS resources during emergencies.

Training and CPR certification may be required; some vacancies sponsor certification. The role may involve overnight shifts, overtime, and rotating schedules as part of continuous operations.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some vacancies sponsor training or require certification before appointment.
• CPR certification may be required; EMT/paramedic credentials are not universal.

Responsibilities

• Receive medical emergency calls and gather key details.
• Confirm location, callback number, and access details.
• Ask approved questions about condition and priority.
• Determine response priority using the medical dispatch system.
• Dispatch ambulance resources when assigned.
• Provide protocol-based instructions as allowed.
• Relay information to responding personnel and document calls.

Skills

Call taking

Resource coordination

Protocol adherence

Education

High school diploma

Tools

CPR certification

EMD certification

Job description

County Emergency Communications in Ashfield, MA, is looking for Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responders. You will follow approved protocols and support EMS resources during emergencies.

Training and CPR certification may be required; some vacancies sponsor certification. The role may involve overnight shifts, overtime, and rotating schedules as part of continuous operations.