Life-Saving EMS Dispatcher — 24/7 Critical Ops

Emergency Telecommunicator Services; Thorne Bay (AK); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Thorne Bay, AK, seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and guide responders. This role requires adherence to approved medical dispatch protocols and may involve overtime to ensure patient safety.

The position emphasizes accurate data collection, call documentation, and coordination with EMS teams while maintaining strict protocol oversight and confidentiality.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Thorne Bay, AK, seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and guide responders. This role requires adherence to approved medical dispatch protocols and may involve overtime to ensure patient safety.

The position emphasizes accurate data collection, call documentation, and coordination with EMS teams while maintaining strict protocol oversight and confidentiality.