EMS Dispatcher: Life-Saving Call Triage & Dispatch

County Emergency Communications; Napaskiak (AK); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers in Napaskiak, AK. You will handle calls for illness and injuries, verify locations and contact details, and apply protocol-based instructions to prioritize and coordinate emergency responses.

The role emphasizes accuracy, communication, and adherence to medical dispatch protocols, with overtime and rotating shifts possible. Training and certification requirements vary by vacancy and employer needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers in Napaskiak, AK. You will handle calls for illness and injuries, verify locations and contact details, and apply protocol-based instructions to prioritize and coordinate emergency responses.

The role emphasizes accuracy, communication, and adherence to medical dispatch protocols, with overtime and rotating shifts possible. Training and certification requirements vary by vacancy and employer needs.