Life-Saving Emergency Medical Dispatcher (24/7)

911 Emergency Communications; Killingly (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Danielson, CT, seeks Emergency Medical Dispatchers to handle urgent calls, gather vital information, and establish priority for resource deployment. Employees follow vendor protocols and oversight requirements while delivering critical pre-arrival instructions.

Positions may require overnight shifts, weekends, holidays, and rotating schedules. A high school diploma or equivalent and EMS certification are commonly required, with CPR and additional coursework often

Qualifications

• Ability to communicate clearly with diverse callers.
• Triage calls to determine priority and dispatch.
• Make quick, evidence-based decisions under pressure.
• Maintain composure and accuracy while multitasking.
• Follow established EMS protocols and supervision requirements.

Responsibilities

• Answer emergency and non-emergency calls, gather essential information.
• Verify caller location, callback details, and access routes.
• Ask approved questions about patient condition and symptoms.
• Determine response priority using medical dispatch system.
• Coordinate dispatch of ambulance resources when required.
• Provide protocol-based instructions to callers when appropriate.
• Relay patient data and scene hazards to responders.
• Document call handling and participate in quality reviews.

Skills

Communication skills

Call triage

Decision making

Multi-tasking

Protocol adherence

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Danielson, CT, seeks Emergency Medical Dispatchers to handle urgent calls, gather vital information, and establish priority for resource deployment. Employees follow vendor protocols and oversight requirements while delivering critical pre-arrival instructions.

Positions may require overnight shifts, weekends, holidays, and rotating schedules. A high school diploma or equivalent and EMS certification are commonly required, with CPR and additional coursework often