Emergency Medical Dispatcher — 24/7 Critical-Call Operator

Emergency Telecommunicator Services; Northford (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Northford, CT is seeking qualified Emergency Medical Dispatchers. The role involves handling urgent medical calls, gathering essential patient and incident information, and prioritizing response according to established medical dispatch protocols.

Responsibilities include coordinating ambulance resources, delivering protocol-based guidance, and maintaining accurate call documentation.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Employer may sponsor training or require Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Tools

Emergency dispatch protocol systems

Job description

Emergency Telecommunicator Services in Northford, CT is seeking qualified Emergency Medical Dispatchers. The role involves handling urgent medical calls, gathering essential patient and incident information, and prioritizing response according to established medical dispatch protocols.

Responsibilities include coordinating ambulance resources, delivering protocol-based guidance, and maintaining accurate call documentation.