Emergency Medical Dispatcher — 24/7 Critical Communications

Emergency Telecommunicator Services; Orange (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Orange, CT is seeking an Emergency Medical Dispatcher to handle medical emergencies via 911 calls. You will confirm locations, collect details, and determine dispatch priorities according to protocols.

Position may require CPR certification and Emergency Medical Dispatcher certification; some sites may sponsor training. This role includes long console work, shift rotations, and ongoing quality review responsibilities.

Qualifications

• A high school diploma or recognized equivalent is commonly required and sponsorship/training may be provided.
• Emergency Medical Dispatcher certification is often required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Data entry

Questioning techniques

Dispatch coordination

Protocol-based instructions

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Orange, CT is seeking an Emergency Medical Dispatcher to handle medical emergencies via 911 calls. You will confirm locations, collect details, and determine dispatch priorities according to protocols.

Position may require CPR certification and Emergency Medical Dispatcher certification; some sites may sponsor training. This role includes long console work, shift rotations, and ongoing quality review responsibilities.