Life-Saving Donation Coordinator & Training Lead

Socket.dev; California (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

Donor Network West is seeking a Senior Donation Coordinator to lead tissue donation coordination, family discussions, and staff training. The role interfaces with hospitals, hospices, and regulatory partners to maximize donation opportunities while maintaining compassionate family support.

The position requires strong leadership, excellent communication, and a deep commitment to DNWest’s mission. This on-site role operates in a 24/7/365 environment with cross-functional collaboration across

Qualifications

• Minimum 5 years of experience approaching grieving families or equivalent work experience.
• Proven ability to secure tissue authorizations at DNWest or an AATB accredited OPO/Tissue Bank.
• Strong training and leadership capabilities in a fast-paced, high-stakes environment.

Responsibilities

• Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner’s offices.
• Document all referral details in iTransplant (iTX) to ensure seamless case progression.
• Coordinate donation discussions with families, securing authorization per DNWest policies.
• Lead training and development initiatives for Donation Coordinators, including role-play and coaching.
• Collaborate with Donor Operations Management and other teams to maximize donation opportunities.

Skills

Empathy

Communication

Training & development

Leadership

Time management

Teamwork

Education

High School diploma

Bachelor’s degree preferred

Tools

iTransplant (iTX)

Microsoft Office

EMR systems

Job description

Donor Network West is seeking a Senior Donation Coordinator to lead tissue donation coordination, family discussions, and staff training. The role interfaces with hospitals, hospices, and regulatory partners to maximize donation opportunities while maintaining compassionate family support.

The position requires strong leadership, excellent communication, and a deep commitment to DNWest’s mission. This on-site role operates in a 24/7/365 environment with cross-functional collaboration across