Life-Saving 911 Dispatcher – Calm, Fast-Response

911 Emergency Communications; Covington (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking skilled dispatchers to connect callers with police, fire, or EMS in Covington, KY. You will receive emergency and nonemergency calls, verify locations, and coordinate responders using multiple communication systems.

A high school diploma or equivalent is commonly required; some agencies value prior experience or certifications. Good typing, listening, clear speech, and calm under pressure are essential traits.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Typing speed, listening accuracy, clear speech and basic computer use are valued.
• Testing scores, experience and training deadlines are defined by the announcing agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD) systems

Job description

911 Emergency Communications is seeking skilled dispatchers to connect callers with police, fire, or EMS in Covington, KY. You will receive emergency and nonemergency calls, verify locations, and coordinate responders using multiple communication systems.

A high school diploma or equivalent is commonly required; some agencies value prior experience or certifications. Good typing, listening, clear speech, and calm under pressure are essential traits.